Understanding License Types and Counts
Sage 100 implements a concurrent user licensing model, which means the system tracks the number of users simultaneously accessing the software. The actual number of licensed users can be verified through multiple locations within the system, each serving a different purpose.
Primary Methods to Check Licensed Users
Partner Portal Verification
The Partner Portal provides the most accurate and official count of your licensed users. This number represents the actual number of user licenses your organization has purchased and is entitled to use.
System Configuration Check
The Modules tab in System Configuration displays the "Number of Registered User Licenses." This number may sometimes appear higher than your actual license count due to system-reserved licenses.
*Info Command
Running the *info command provides a "Total User Licenses" count. This number typically matches your purchased license count and excludes system-reserved users.
Real-Time User Monitoring
Master Console
The Master Console provides real-time visibility into active user sessions. This tool is essential for:
- Monitoring current system usage
- Identifying active connections
- Managing user sessions
- Troubleshooting license-related issues
Common License Count Discrepancies
Understanding why different screens might show varying numbers is crucial for proper license management:
System Configuration vs. Partner Portal
- System Configuration may show a higher number due to included system-reserved licenses
- Partner Portal displays the actual purchased license count
- Discrepancies are normal and part of system design[1
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License Management Best Practices
Regular Monitoring
Implement a routine check of user licenses to ensure optimal system performance and compliance. This includes:
Daily Checks:
- Monitor active users in Master Console
- Review connection attempts
- Identify any unauthorized access
Monthly Audits:
- Verify license counts across all systems
- Compare against purchased licenses
- Document any discrepancies
License Updates and Maintenance
When updating or modifying your license count, follow these essential steps:
- Navigate to Library Master > Setup > System Configuration > Tab 3
- Click the Edit Button to access product key field
- Enter the new product key and activate
Important Considerations for License Updates
Pre-Update Preparations
Before making any changes to your licensing:
Backup Current Configuration
- Take screenshots of existing registration
- Document current license counts
- Save all relevant configuration files
System Access
- Ensure all users are logged out
- Schedule updates during off-peak hours
- Communicate maintenance windows to users
Special Configurations
Terminal Server Environments
For businesses using Terminal Server, additional steps are required:
- Locate the ACTIVATE.PVX file on the installation server
- Find the mas90homelibkeys file
- Copy to C:SageSage 100 WorkstationMAS90HomeLib on the terminal server
Troubleshooting License Issues
Common Problems and Solutions
Connection Denied Messages When users receive connection denied messages:
- Check current active user count
- Verify license count in Partner Portal
- Look for hidden connections
- Review system configuration numbers
License Count Mismatches If you notice discrepancies between different screens:
- Compare Partner Portal numbers
- Check System Configuration
- Review *info command results
- Document all variations
Best Practices for License Management
Regular Maintenance
Monthly Tasks:
- Audit user access
- Review license usage patterns
- Document any system changes
- Update license documentation
Quarterly Reviews:
- Assess license utilization
- Plan for potential upgrades
- Review user access patterns
- Update security protocols
Documentation Requirements
Maintain detailed records of:
- Current license counts
- Historical changes
- User access patterns
- System configurations
- License keys and registration information
Planning for Growth
License Scaling Considerations
Assessment Factors:
- Current user utilization
- Growth projections
- Peak usage periods
- Seasonal variations
- Department expansion plans
Upgrade Planning
When planning license upgrades:
- Review historical usage patterns
- Project future needs
- Consider departmental growth
- Account for seasonal peaks
- Plan for contingencies
Security Considerations
Access Management
Best Practices:
- Regular user access reviews
- Prompt removal of inactive users
- Monitoring of login patterns
- Documentation of access changes
Compliance Requirements
Ensure license management aligns with:
- Industry regulations
- Corporate policies
- Security standards
- Audit requirements
Conclusion
Effective management of Sage 100 user licenses requires regular monitoring, proper documentation, and understanding of various system components. By following these comprehensive guidelines, organizations can maintain optimal license utilization while ensuring compliance and system efficiency.
Remember that proper license management is not a one-time task but an ongoing process that requires regular attention and updates. Stay proactive in monitoring your license usage and planning for future needs to maintain smooth business operations.
