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How Followup CRM Helped This Customer Win

May 19, 2023
Logan Kimsey

At Followup CRM, nothing makes us happier than when our customers tell us how our CRM has helped their business grow. Our goal is to see our users win more and stress less. The construction industry is tough enough on its own, and getting organized shouldn't feel like an added burden.  Recently one of our customers told us how he used Followup CRM to bounce back after a job delay, and we want to share his story with you.


When Jerry Scamuffa of Provato Concrete had a two-week job postponed at the last minute, his initial response to losing half a month of work was to panic. Instead, he quickly checked his pipeline in Followup CRM for a clear view of other projects he had been awarded.

"Instead of having to try to find [the awarded job's] paperwork, I just went down the line [and said,] 'Hey, you ready to start?' and found somebody who was ready to start. So we lost today, but we'll be back at it tomorrow...I was able to find somebody and fill two weeks of work that fast."

Jerry used Followup CRM's pipeline management feature to its full potential in this instance. Instead of digging through paperwork to find jobs he'd been awarded, his Followup pipeline did the work for him. His customer contact data and project details were clearly visible, so filling the gap in his schedule was as easy as making a few phone calls. 

It's stories like Jerry's that make our team excited that we get to do what we do. Leveraging technology in your construction business can help you scale sustainably, and we want to help you implement the CRM designed with contractors in mind. If you want to learn more about how you can get the most out of Followup CRM for your business, schedule your live demo now.

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